# Service Center | Pay a Bill, File a Claim | 33° North Insurance Group > Pay a bill, report a claim, get ID cards or a certificate, or change your policy with 33° North Insurance Group in Frisco, Texas. Call (972) 987-0650. Source: https://33north-ins.com/service-center/ [Home](https://33north-ins.com/) / Service Center # Service Center: pay a bill, file a claim, get what you need. Bills and claims go straight to your insurance company, and every link is below. For certificates, ID cards and policy changes, send us a request and we'll take it from there. [Call (972) 987-0650](tel:+19729870650) [or **email us**](mailto:bobh@33north-ins.com) **Frisco** Local Office **Mon–Fri 9–5** Central Time **Independent** Many Carriers **1 Number** (972) 987-0650 The Quick Answer The **33° North Insurance Group Service Center** is where clients handle everyday policy needs. **Bills are paid directly to your insurance company**, and **claims are reported to its claims line**. The carrier directory below links to each company's billing and claims pages. For **certificates of insurance, ID cards, policy changes** (adding a car or driver, a new address, a mortgagee) and **policy reviews**, email [bobh@33north-ins.com](mailto:bobh@33north-ins.com) or call **[(972) 987-0650](tel:+19729870650)**, Monday through Friday, 9 AM to 5 PM Central. **After hours, call your insurance company's claims line first.** 33° North Insurance Group is an independent agency in Frisco, Texas. Call [(972) 987-0650](tel:+19729870650) Email [Email Robert](mailto:bobh@33north-ins.com) Hours Mon–Fri, 9 AM – 5 PM Central After hours Your insurer's claims line ## What do you need today? Pick one and we'll take it from there. Each request button opens an email to **bobh@33north-ins.com** with a short template filled in. Answer what you can, skip what you don't know, and hit send. **Please don't email Social Security numbers or full bank or card numbers.** Billing ### Pay my bill Bills are paid directly to your insurance company. Find yours in the directory below for its payment link. [Find my payment link](#carriers) [Email a billing question](mailto:bobh@33north-ins.com?subject=Billing%20question&body=Name%3A%0APolicy%20number%20%28if%20handy%29%3A%0AInsurance%20company%3A%0AMy%20question%3A%0A) [or call **(972) 987-0650**](tel:+19729870650) Claims ### Report a claim Open the claim with your insurance company's claims line, then tell us so we can help it along. [Find my claims link](#carriers) [Email us about a claim](mailto:bobh@33north-ins.com?subject=Claim%20report&body=Name%3A%0ABest%20phone%20number%3A%0APolicy%20number%20%28if%20handy%29%3A%0AInsurance%20company%3A%0ADate%20of%20the%20loss%3A%0AWhat%20happened%3A%0AAnyone%20hurt%3F%20%28yes%2Fno%29%3A%0AClaim%20number%20%28if%20you%20have%20one%29%3A%0A) [or call **(972) 987-0650**](tel:+19729870650) Certificates ### Request a certificate of insurance For a client, landlord, lender or job site. Tell us who the certificate holder is and what they asked for. [Request a certificate](mailto:bobh@33north-ins.com?subject=Certificate%20of%20insurance%20request&body=Your%20name%20or%20business%20name%3A%0APolicy%20number%20%28if%20handy%29%3A%0ACertificate%20holder%20name%3A%0ACertificate%20holder%20address%3A%0AAdditional%20insured%20needed%3F%20%28yes%2Fno%29%3A%0AProject%20or%20contract%20%28if%20any%29%3A%0ANeeded%20by%20%28date%29%3A%0AEmail%20to%20send%20it%20to%3A%0A) [or call **(972) 987-0650**](tel:+19729870650) ID cards ### Get ID cards Replacement or new ID cards for your car, boat or motorcycle. [Request ID cards](mailto:bobh@33north-ins.com?subject=ID%20card%20request&body=Name%3A%0APolicy%20number%20%28if%20handy%29%3A%0AVehicle%28s%29%2C%20boat%20or%20motorcycle%20%28year%2C%20make%2C%20model%29%3A%0ASend%20the%20cards%20to%20%28email%20or%20mailing%20address%29%3A%0A) [or call **(972) 987-0650**](tel:+19729870650) Changes ### Make a policy change Add a car or driver, change your address, add a mortgagee or anything else. Changes aren't in effect until we confirm them with you. [Request a change](mailto:bobh@33north-ins.com?subject=Policy%20change%20request&body=Name%3A%0APolicy%20number%20%28if%20handy%29%3A%0AChange%20needed%20%28add%20a%20car%20or%20driver%2C%20new%20address%2C%20add%20a%20mortgagee%2C%20other%29%3A%0ADetails%20%28vehicle%20year%2C%20make%2C%20model%20or%20VIN%3B%20driver%20name%3B%20lender%20name%20and%20loan%20number%3B%20new%20address%29%3A%0ADate%20the%20change%20should%20start%3A%0ABest%20phone%20number%3A%0A) [or call **(972) 987-0650**](tel:+19729870650) Reviews ### Request a policy review New house, new driver, new business or just a big renewal increase? We'll look at your coverage and shop it across several carriers. [Request a review](https://33north-ins.com/quote-request) [or call **(972) 987-0650**](tel:+19729870650) ## Pay a bill or report a claim. Go straight to your insurance company. These are the insurance companies we work with. Links open the company's own site in a new tab. For help with a bill or a claim, call our office at (972) 987-0650 and we'll get you to the right place. Insurance company payment and claims links Insurance company Pay bill Claims Questions? Call us American Modern [Pay bill](https://www.amig.com/customer/make-a-payment) [Claims](http://www.amig.com/customer/file-a-claim) [(972) 987-0650](tel:+19729870650) AmTrust North America [Pay bill](https://amtrustfinancial.com/resource-center/information-for-our-insured/making-payments) [Claims](https://amtrustfinancial.com/claims/report-a-claim) [(972) 987-0650](tel:+19729870650) Attune [Pay bill](https://www.attuneinsurance.com/) [Claims](https://www.attuneinsurance.com/) [(972) 987-0650](tel:+19729870650) Berkley Aspire [Pay bill](https://www.berkleyaspire.com/) [Claims](https://www.berkleyaspire.com/) [(972) 987-0650](tel:+19729870650) Berkshire Hathaway GUARD [Pay bill](https://www.guard.com/) [Claims](https://www.guard.com/) [(972) 987-0650](tel:+19729870650) Branch [Pay bill](https://ourbranch.com/) [Claims](https://www.ourbranch.com/claims) [(972) 987-0650](tel:+19729870650) Bristol West [Pay bill](https://www.bristolwest.com/) [Claims](https://www.bristolwest.com/) [(972) 987-0650](tel:+19729870650) CannGen [Pay bill](https://www.canngen.com/) [Claims](https://www.canngen.com/) [(972) 987-0650](tel:+19729870650) CNA [Pay bill](https://www.cna.com/) [Claims](https://www.cna.com/) [(972) 987-0650](tel:+19729870650) Coterie [Pay bill](https://www.coterieinsurance.com/) [Claims](https://www.coterieinsurance.com/) [(972) 987-0650](tel:+19729870650) CSAA Insurance Group [Pay bill](https://www.csaa.com/) [Claims](https://www.csaa.com/) [(972) 987-0650](tel:+19729870650) Donegal [Pay bill](https://www.donegalgroup.com/) [Claims](https://www.donegalgroup.com/) [(972) 987-0650](tel:+19729870650) EMPLOYERS [Pay bill](https://www.employers.com/) [Claims](https://www.employers.com/) [(972) 987-0650](tel:+19729870650) Foremost [Pay bill](https://css.foremost.com/PrimaryAuthn/makeapayment) [Claims](https://www.foremost.com/claims/) [(972) 987-0650](tel:+19729870650) Grange Insurance [Pay bill](https://www.grangeinsurance.com/) [Claims](https://www.grangeinsurance.com/) [(972) 987-0650](tel:+19729870650) Hagerty [Pay bill](https://www.hagerty.com/) [Claims](https://www.hagerty.com/) [(972) 987-0650](tel:+19729870650) The Hartford [Pay bill](https://www.thehartford.com/account-access) [Claims](https://www.thehartford.com/account-access) [(972) 987-0650](tel:+19729870650) Heritage Insurance [Pay bill](https://www.heritagepci.com/) [Claims](https://www.heritagepci.com/) [(972) 987-0650](tel:+19729870650) Integrity Insurance [Pay bill](https://www.integrityinsurance.com/) [Claims](https://www.integrityinsurance.com/) [(972) 987-0650](tel:+19729870650) Kemper [Pay bill](https://www.kemper.com/) [Claims](https://www.kemper.com/) [(972) 987-0650](tel:+19729870650) Liberty Mutual [Pay bill](https://www.libertymutualgroup.com/pay-your-bill) [Call us](tel:+19729870650) [(972) 987-0650](tel:+19729870650) LIO [Pay bill](https://www.lioinsurance.com/) [Claims](https://www.lioinsurance.com/) [(972) 987-0650](tel:+19729870650) Main Street America [Pay bill](https://www.msainsurance.com/) [Claims](https://www.msainsurance.com/) [(972) 987-0650](tel:+19729870650) MAPFRE Insurance [Pay bill](https://www.mapfreinsurance.com/) [Claims](https://www.mapfreinsurance.com/) [(972) 987-0650](tel:+19729870650) Merchants Insurance Group [Pay bill](https://www.merchantsgroup.com/) [Claims](https://www.merchantsgroup.com/) [(972) 987-0650](tel:+19729870650) Narragansett Bay Insurance [Pay bill](https://www.nbic.com/) [Claims](https://www.nbic.com/) [(972) 987-0650](tel:+19729870650) National General [Pay bill](http://www.nationalgeneral.com/) [Claims](https://claims.nationalgeneral.com/) [(972) 987-0650](tel:+19729870650) Nationwide [Pay bill](https://www.nationwide.com/pay-my-bill.jsp) [Claims](https://www.nationwide.com/insurance-claims-center.jsp) [(972) 987-0650](tel:+19729870650) Pie Insurance [Pay bill](https://www.pieinsurance.com/) [Claims](https://www.pieinsurance.com/) [(972) 987-0650](tel:+19729870650) Progressive [Pay bill](https://www.progressive.com/online-customer-service/) [Claims](https://www.progressive.com/claims/) [(972) 987-0650](tel:+19729870650) Simply Business [Pay bill](https://www.simplybusiness.com/) [Claims](https://www.simplybusiness.com/) [(972) 987-0650](tel:+19729870650) State Auto [Pay bill](https://www.stateauto.com/) [Claims](https://www.stateauto.com/) [(972) 987-0650](tel:+19729870650) Swyfft [Pay bill](https://www.swyfft.com/) [Claims](https://www.swyfft.com/) [(972) 987-0650](tel:+19729870650) Travelers [Pay bill](https://www.travelers.com/pay-your-bill?lob=pi) [Claims](https://www.travelers.com/claims/report-claim/individual) [(972) 987-0650](tel:+19729870650) UFG Insurance [Pay bill](https://www.ufginsurance.com/) [Claims](https://www.ufginsurance.com/) [(972) 987-0650](tel:+19729870650) Utica First [Pay bill](https://www.uticafirst.com/) [Claims](https://www.uticafirst.com/) [(972) 987-0650](tel:+19729870650) Coverage placed through a specialty market (CRC Group, RPS, Burns & Wilcox, RT Specialty and XS Brokers)? [Call us](tel:+19729870650) and we'll get you to the right billing or claims contact. Don't see your company, or not sure which one you have? We'll walk you through it. ## After an accident or loss. Four steps, in this order. It's hard to think clearly right after a crash, a fire, a hailstorm or burst pipes. Keep this list handy. 1 ### Make sure everyone is safe Check on everyone involved and call 911 if anyone is hurt or there's a hazard like fire, a gas smell or downed lines. If you're on the road and can move safely, get out of traffic and turn on your hazards. 2 ### Document what happened Take photos of the damage and the scene. After a car accident, swap names, phone numbers and insurance details with the other driver and note the police report number if officers respond. At home, take reasonable steps to prevent more damage, like shutting off the water or covering a hole in the roof, and keep your receipts. Hold on to damaged items until the adjuster has seen them, when you can. 3 ### Call your insurance company's claims line Use the claims link in the [carrier directory](#carriers) above, or the claims number on your ID card or in your insurer's app. Have your policy number handy if you can. The insurer opens the claim and assigns an adjuster. 4 ### Call us so we can help Let us know at [(972) 987-0650](tel:+19729870650) during business hours. We can help you understand your coverage, answer questions as the claim moves along and follow up with the insurance company when you need us to. We work for you, not an insurance company. ## Local to Frisco. One phone number. Call **(972) 987-0650** or email us and we'll help you from wherever you are in Texas. Our office ### Frisco - Frisco, TX Serving Collin and Denton Counties and all of Texas - Mon–Fri 9:00 AM – 5:00 PM Central - [(972) 987-0650](tel:+19729870650) - [bobh@33north-ins.com](mailto:bobh@33north-ins.com) After hours ### Claims after hours - Call your insurance company's claims line first - Find it on your ID card, in your insurer's app or in the [carrier directory](#carriers) - Then let us know the next business day - [(972) 987-0650](tel:+19729870650) ## Service questions. Straight answers. How do I pay my insurance bill? Most bills are paid **directly to your insurance company**, not to our office. Find your company in the [carrier directory](#carriers) and use its payment link, or call the number on your bill. Not sure which company you have, or something on the bill looks off? Call us at (972) 987-0650 during business hours and we'll sort it out with you. How fast can I get a certificate of insurance? We handle certificate requests during business hours, Monday through Friday, 9 to 5 Central. Email [bobh@33north-ins.com](mailto:bobh@33north-ins.com) with the certificate holder's name and address and any wording the requester needs, or call us. If you need it for a specific job or deadline, tell us the date when you ask. The sooner we have the details, the easier it is to get it right. Who do I call after hours or on a weekend if I have a claim? Call **your insurance company's claims line**. You'll find it on your ID card or in your insurer's app, and the [carrier directory](#carriers) links to each company's claims page. That's the fastest way to open a claim when our office is closed. Then let us know the next business day at (972) 987-0650, so we can help you follow it through. Can you add a car to my policy today? Call us during business hours with the year, make and model (or the VIN), who will drive it and where it will be kept. We'll walk you through what's needed and get the request in. A change isn't in effect until we confirm it with you, so please don't treat an email or voicemail as coverage. If you're buying on a weekend, call us first thing on the next business day, or call before you buy if you can. How do I get new ID cards? Email [bobh@33north-ins.com](mailto:bobh@33north-ins.com) or call us, and tell us which car, boat or motorcycle the cards are for. Many insurance companies also let you view or download ID cards on their website or app. I moved or refinanced. What do I need to update? Let us know your new address, and if you refinanced, the new lender's name and loan number so we can update the mortgagee on your home policy. A move can also change where your cars are garaged, which matters for your auto policy. It's a good moment for a quick review, since a new address can change your coverage needs. Should I call you or my insurance company first after an accident? Safety first, always. Then call your insurance company's claims line to open the claim, and call us so we can help. If it's during business hours and you're not sure what to do, call us at (972) 987-0650 and we'll point you in the right direction. I'm not sure which insurance company I have. How do I find out? Check your ID card, your declarations page or a recent bill. The company name is on each of them. Still not sure? Call us. Because we're an independent agency, your home and auto may even be with different companies, and we can tell you which is which. Still have questions? [Call (972) 987-0650](tel:+19729870650) . We'll give you a straight answer. ## Anything else we can help with? [Request a policy review](https://33north-ins.com/quote-request) [Meet Robert Hutchings](https://33north-ins.com/about-robert-hutchings) [Insurance guides](https://33north-ins.com/blog/) [Call (972) 987-0650](tel:+19729870650) ## Need something not listed here? Just ask. Call us or send an email, Monday through Friday, 9 to 5 Central. A real person here in Frisco will help. [Call (972) 987-0650](tel:+19729870650) [or email **bobh@33north-ins.com**](mailto:bobh@33north-ins.com) --- **33° North Insurance Group** · 7460 Warren Pkwy Ste 100, Frisco, TX 75034 · (972) 987-0650 · Mon–Fri 9:00 AM–5:00 PM Central Request a quote: https://33north-ins.com/quote-request (plain HTML form) or https://33north-ins.com/quote (guided).